![]() If you want a more customized experience than messaging offers out of the box, you can consider adding on Sunshine Conversations capabilities to your messaging solution. Pull in relevant details by integrating with over hundreds of apps in the Zendesk App Marketplace, ranging from workforce management to agent productivity, to have a unified view of the customer issue and offer fast assistance. Quickly update ticket forms and fields across channels, or assign a team member to quickly transfer a conversation. See when a customer is typing a response via messaging, or when a new WhatsApp message comes in. Be notified about incoming messages and respond in real-time across email, chat, phone and messaging. Connect your internal Slack group and you can contact others in your business to ask them questions or get their assistance on a tough issue. The Agent Workspace will automatically bring up details about the user you are currently messaging with, along with their past conversation history and interactions with other agents. ![]() When conversing with a user via messaging, agents can send an email update or call the user without having to leave the workspace.
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